Customer FAQ
- Where is Arteet located?
- Who are the artists that produce Arteet’s artworks?
- Does Arteet offer free shipping?
- Does Arteet ship worldwide?
- What is reproduction arts?
- Can I order my paintings without frames and stretchers?
- My credit card was denied. What should I do?
- Where is my order?
- When will my order ship?
- How many days will it take for my paintings to arrive?
- What should I do if my order is damaged during shipment?
- How do I contact my order specialist?
- How do I cancel my order?
- What is Arteet's returns policy?
- Can I hang my paintings outdoor or in the bathroom?
- How do I change my login email and password?
- I forgot my login email address. What should I do?
- Does Arteet offer a discount on bulk purchases?
- Does Arteet offer wholesale prices?
- How do I apply voucher code?
Does Arteet offer free shipping?
Arteet partners with DHL Express to provide a first class shipping service. For any orders for paintings (excluding frames) over USD $, Arteet™ provides FREE Shipping to destination countries.
Check out Free Shipping Service for more details.
Does Arteet ship worldwide?
Arteet partners with DHL Express toprovide worldwide shipping
Arteet ships paintings to all countries in the world. If your country can receive a package from DHL Express, then Arteet can ship paintings to you.
Check out Free Shipping Service for more details.
When will my order ship?
Track your order's status in MY ORDERS pageArteet usually takes 1-2 days to prepare your order for framing. It then takes 2-3 days for our framers to build the stretchers and frames for your paintings. Most orders are shipped within 3 - 4 business days after you place your order.
You can always track your order's status at MY ORDERS page.
What is Arteet's returns policy?
Arteet is committed to helping you own amazing affordable art you love. If, for any reason, you are not satisfied with your purchase, you can return your package to us within 30 days of receipt. As soon as it arrives undamaged at Arteet, we'll issue a full refund for the entire purchase price.
Check out Returns and Refund for more details.
Does Arteet offer a discount on bulk purchases?
Artwork ID could be located under the price tagIf you plan to purchase or more paintings in one order, please Contact Us to arrange a bulk-purchase discount. Kindly provide us with a list of the IDs of all the paintings you would like to purchase, so that we can give you a quote.
I forgot my login email address. What should I do?
Please kindly Contact Us to obtain assistance. We will try our best to recover your lost login email address. In order to verify your identity, you will need to provide your real name, your shipping address and your mobile number to us.
How do I change my login email and password?
 Click on the "Head" icon at the upper right corner of the site |
 |
 Click on the MY ACCOUNT tab |
If you wish to change your login email address:
- Click on the "Head" icon at the upper right corner of the site.
- When you enter MY ORDERS page, click on the MY ACCOUNT tab.
- You should see a input field with your email. Simply remedy your email address, then press the "Update" button to save your changes.
If you wish to change your account password:
- Scroll to the bottom of MY ACCOUNT page
- Now, you will see a "Change Password" column. Simply input your new password, then press the "Change" button to save your changes.
My credit card was denied during payment. What should I do?
Warning message of an "invalid expiration year"In most circumstances, when a user inputs invalid information, the payment system returns the corresponding warning message. Please make sure you have entered your credit card numbers and information correctly. If you have further questions, kindly Contact Us and provide details of the error message that you are receiving. We will try our best to solve your problem.
How many days will it take for my paintings to arrive?
Track your order's status in MY ORDERS pageWe ship all of our paintings via DHL Express. Depending on the destination, the shipping time varies from 1 week to 2 weeks. For destinations in East Asia and North America, the transit time is normally shorter. You can always track your order's status on the MY ORDERS page.
Does Arteet offer wholesale prices?
Artwork ID could be located under the price tagArteet does not offer wholesale prices. However, if you plan to purchase or more paintings within one order, please Contact Us to arrange an bulk-purchase discount. Please kindly provide us the IDs of the paintings that you would like to purchase so that we could offer you a quote.
Where is my order?
| Click on the "Head" icon at the upper right corner of the site |
|
 Track your order's status |
Once you have completed your order payment, you can start tracking your order's status on the MY ORDERS page. Simply click on the "Head" icon at the upper right corner of the site. You will enter MY ORDERS page, where you can obtain the latest shipping information regarding your paintings.
What happens if my artworks are damaged during shipping?
Click the attachment button above "Submit"to attach a photo of the damage package
Arteet will refund you.
We at Arteet do our best to package your paintings so that you will receive them in perfect condition. However, there is no way we can control DHL Express's delivery process.
If your order arrives damaged, please Contact Your Order Specialist immediately. Please provide us with your name, your email, Order ID and a photo of the damaged goods.
Can I hang my paintings outdoor or in the bathroom?
Yes. Upon drying, the oil paint formed a tough, water-resistant layer. You can hang your paintings outdoors. But please be sure not to hang them where they would be exposed to direct sunlight or rain.
Don't hang your paintings in a bathroom where you take hot showers as the steam could damage them.
Where is Arteet located?
The prosperous skyline of SingaporeArteet is located in Singapore, a colourful and vibrant city-state in East Asia. Singapore’s culture is a unique and harmonious blend of different races and cultures. Arteet recruits artists from different countries including Italy, Spain, China, Malaysia and Indonesia, providing an ideal environment for them to explore and develop their artistic expression.
Since it was founded in 1992, Arte Et Labore (Arteet) has focused on providing top quality paintings to homes, companies, hotels and restaurants across Europe and Asia. We have worked with hundreds of interior design and architectural firms for over 20 years.
Check out About Us to know more about the background of Arteet.
How do I contact my order specialist?
| Click on the "Head" icon at the upper right corner of the site |
|
 Click "Message my specialist" |
You can contact your order specialist in four different ways. You can click on the My Specialist, My Orders or My Account links or use the Head icon on any page. To do this:
- Click on the "Head" icon at the upper right corner of the page.
- When you enter MY ORDERS page, scroll down to view your orders.
- Click the button named "Message my specialist" below the status of your order.
How do I cancel my order?
It takes 3-4 days for Arteet to build the stretchers & frames for your paintings before your order is shipped. Please Contact Your Order Specialist during this period if you decide to cancel your order. Once the package is picked up by DHL, Arteet may charge a fee for order cancellation.
Can I customize my canvas frame?
Yes. Please Contact Your Specialist and tell him/her the style of frame you would prefer. We will do our best to meet your needs. However, Arteet may charge an additional fee to cover the extra material and labor costs involved in building customized frames.
Can I order my paintings without frames and stretchers?
Paintings without frames and stretchersYes, you can. Simply choose "Canvas Only" as your frame option in MY CART. Arteet will roll your canvas painting and ship it to you.
What is reproduction arts?
Reproduction Art (Oxen Carting Hay, 19th century Enrico Coleman)Besides original arts, Arteet provides hand-painted reproductions of classic artworks. It’s not always possible to bring an original masterpiece by one of the classic painters of long ago into your home. Nor is it possible to visit a famous gallery every day to absorb the wonder of each brushstroke that produces the beauty of a Monet, a Renoir or any other master’s work. Arteet’s Reproduction Art offers you the chance to enjoy some of these paintings in your home and to include them in your life and your décor – just because you love them!
Arteet’s Reproduction Art is hand-crafted on canvas from the first to the last brush stroke in high quality oils by our own professional artists. Arteet DOES NOT sell prints.
Who are the artists that produce Arteet’s artworks?
Artists from different countries with multiple backgroundsArteet’s paintings are created by professional artists in Arteet’s own fine art workshop. Every year, we recruit artists from different countries including Italy, Spain, China, Malaysia and Indonesia. They are highly-skilled professionals who produce artworks of an extremely high standard using quality paints.
Check out About Us to know more about the background of Arteet.
How do I hang the paintings on wall?
Your Arteet painting is Ready-to-hangWhen you receive your artwork, you will also receive the necessary attachments which will enable you to hang your painting on a wall. Learn How to Hang Your Painting Properly on Arteet.
How do I apply voucher code?
Apply your voucher code at MY CARTAfter you obtaining a voucher code, you can simply apply this code by clicking "Apply Voucher Code" button at MY CART.
